PRIVACY POLICY
This Privacy Policy (“Policy”) sets forth how Postmeta Games Ltd., a company established and existing under the laws of the Republic of Cyprus, reg. number HE 395082 (“we”, “us”, “our”), processes personal data of:
- customers of video games (“Games”) published by us and websites administered or used by us,
- our clients' customers,
- website visitors, newsletter subscribers,
- journalists and other media representatives, influencers,
- our counterparties' employees and other representatives,
- complainants and claimants.
This Policy is always available at https://metapublishing.io/privacy-policy. The Policy may be occasionally updated, but you may access any version (see the available versions at the end). In the event of any major changes (new purposes, new controller, etc.) we will alert you in advance by email and/or via a pop-up window on our websites or in our Games.
Some technical terms used in this Policy are given without explanation. If you do not know a term, please contact us (see contact details in Section 6).
The Privacy Policy covers:
- WHAT DATA WE COLLECT AND FOR WHAT PURPOSES
- HOW WE SHARE YOUR DATA
- HOW WE TRANSFER DATA OUTSIDE OF THE EEA
- WHAT ARE YOUR RIGHTS
- THE SAFETY AND SECURITY OF DATA
- CONTACTS
1. WHAT DATA WE COLLECT AND FOR WHAT PURPOSES
We do not collect any special categories of personal data about you (i.e. details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, or genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Please do not include such information in free-text fields, bug reports, attachments, surveys or other communications unless we specifically request it. If you provide such information voluntarily, we will process it only to the extent necessary to handle your request and in accordance with applicable law. We also do not use your data for profiling and making automated decisions concerning you.
When you delete and/or amend your data, we reserve the right to store the data necessary to comply with applicable laws, ensuring the Games' and websites' safety and effectiveness.
You are not obliged to provide your personal data to us. However, if we need personal data to enter and perform the terms of the contract with you and you do not provide this data, we may not be able to perform the terms of the contract we have or are trying to enter with you. Should this be the case, we will notify you at the time.
For each data-processing scenario, we have set out below, in table format, a description of all the ways we plan to use your personal data, and the legal bases we rely on to do so.
When you use our Games
Note: Some categories below, such as telemetry and crash reports, apply only in Games that include these features and only if you consent in the Game.
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To diagnose and solve your problems and to improve the Games by investigating and fixing game bugs sent via the bug report tool |
| Consent you give by reporting a bug via the bug report tool | For 3 years after we fix the bug |
| To ensure quality assurance so that we can address widespread bugs and other in-game problems and provide a better experience to our players, maintain security, and prevent fraud |
| Consent that you give when running our Games | For 3 years after your last use of the Games |
| To understand how players interact with the Games, improve gameplay balance and design, and ensure technical performance, stability, and compatibility |
| Consent that you give by enabling telemetry in the Game | For 3 years after your last use of the Games |
| To investigate and fix crashes and technical issues in the Games by analysing crash reports |
| Consent that you give by allowing crash reports to be sent | For 3 years after your last use of the Games |
When you participate in our games' community on social media (Discord, Twitch, Reddit, Steam, etc.)
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To arrange and conduct contests for our community, including shipping rewards |
| Performance of our contract with you (Contest rules) | For 1 year after the contest and for 6 years after its termination only for tax/accounting compliance purposes |
| To manage your feedback and ideas via community surveys |
| Consent that you give by participating in such surveys | For 1 month after the closure of a survey |
When you subscribe to the newsletter
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To send news and promotions to you |
| Consent that you give by subscribing to our newsletter | For 3 years after the last email |
When you wish to collaborate with us as an influencer
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To engage in paid collaborations with influencers, including content production, voiceovers, localisation, etc. | Data we receive from PR and marketing agencies:
| Our legitimate interest to promote our Games by searching for, reviewing, and engaging influencers managed by digital agencies.
Performance of our contract with you (if we conclude a direct contract with you during our partnership) | During the term of the contract with an agency or you, and for up for 6 years after for tax / compliance purposes |
| To receive and review your application submitted through our influencer form, assess whether relevant collaboration opportunities may be available, contact you, and manage your participation in our influencer partnership programme. |
| Our legitimate interests in identifying, assessing and developing relationships with influencers and promoting our Games through relevant influencer collaborations.
Taking steps at your request before entering into a contract and performance of a contract, where applicable. | If no partnership is established, we retain the application data for 12 months after the last substantive communication with you or, if there is no further communication, for 12 months after submission. If a partnership is established, we retain the relevant data for the duration of the partnership. Contractual, payment and tax records may be retained for up to 6 years after the relevant relationship ends. |
When you submit a game pitch
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To receive and review your game pitch, evaluate the game for potential publishing opportunities, provide feedback, and contact you regarding a potential business relationship. |
| Our legitimate interests in evaluating potential publishing projects and developing our business.
Taking steps at your request before entering into a contract, where applicable. | For the duration of the evaluation process and for 2 years after the last substantive communication. If a contract is concluded, the retention periods applicable to the contractual relationship apply. |
When you are a media representative or a journalist
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To arrange our PR releases and announcements | Data we receive from media outlets or publicly accessible sources such as media outlets, websites, etc:
| Our legitimate interest to promote our services, raise our media coverage, and maintain PR | For 5 years initially and longer if no objection is received upon review |
When you are an employee or other representative of our counterparties, incl. clients for publishing contracts
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To negotiate, enter and perform contracts with counterparties, including clients for publishing contracts |
| Our legitimate interest to freely conduct business by engaging service providers and other counterparties
Performance of our contract with you (if we conclude a specific contract with you regarding the publishing of your game) | For the duration of the game evaluation process and for 2 years thereafter
During the term of the contract with you, and for up to 6 years afterward for tax and compliance purposes |
| To conduct due diligence procedures prior to entering a publishing contract |
| Our legitimate interest to freely conduct business by assessing potential risks from collaborating and investment | During the term of the contract with you |
When you wish to send a complaint or any other request to us
| What are the purposes | What data we collect | What is the legal basis | How long we store data |
|---|---|---|---|
| To handle complaints, claims, and requests | Data we receive directly from you:
| Our legitimate interest to amicably resolve issues with persons concerned, process inquires | During 3 years after the settlement of the claim, request, if no longer needed for legal claims |
Processing data on behalf of our clients
We also process personal data as a data processor on behalf of our clients under publishing contracts (for example, when we conduct crowdfunding and marketing campaigns, administer websites, give out rewards, etc.). In this case, the purposes and means of data processing, including what data is processed and for how long, are generally determined by our clients. In the event of any questions relating to the data processing we advise you to firstly contact the game developer (our client).
When you visit our websites, we also process your data with cookies and similar web analytics tools. For more information on how we use cookies and other web analytics tools see our Cookies policy available at https://metapublishing.io/cookie/.
2. HOW WE SHARE YOUR DATA
We share your data only in limited cases with the following recipients:
- affiliates and other companies of our group to efficiently perform our business activities;
- SaaS, hosting service providers for use of SaaS software and hosting the IT systems we employ to process your data;
- our clients if we process your data to fulfil our obligations to them under our publishing contracts (for example, we can arrange the reward distribution),
- new business owner if we ever sell our business;
- governmental agencies, courts if required by any legal order;
- professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services they render to us.
Our Services may contain links to sites operated by third parties. We are not responsible for your data when you access these links or engage with third party services, and you should ensure you review the relevant third party's privacy statement which will govern your data privacy rights.
3. HOW WE TRANSFER DATA OUTSIDE OF THE EEA
We do our best to keep your data inside the EEA area. With that, some processes require use of foreign service providers to be efficient.
The countries to which we transfer your data do not always have the same data protection laws as your jurisdiction. We take reasonable measures to ensure your data is adequately protected when outside of the EEA, for example, we sign Standard Contractual Clauses (SCC) adopted by the European Commission with our providers and other recipients in third countries, assess the risks of international data transfers to adopt additional security measures, etc.
You may also obtain a copy of relevant SCCs by contacting us, as specified in Section 6 (Contacts).
4. WHAT ARE YOUR RIGHTS
Under the GDPR you have certain legal rights, which are briefly summarised below, in relation to any personal data about you which we hold:
Accessing Data
You have the right to ask us to provide information on how we process your data. You may also request copies of any personal data we hold concerning you.
Data Portability
You have the right to ask that we transfer the information you give us to another organisation, or to you, in certain circumstances.
Changing or updating data
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete any information you believe to be incomplete.
Deleting Data
You have the right to ask us to delete or remove your data in certain circumstances. For instance, if you withdraw consent and believe that there is no justified reason for us continuing processing it. In some cases, we may be required to continue storing data for regulatory purposes even though you require us to delete it. Should this be the case, we will provide you with further information.
Objecting, Restricting Processing
You have the right to request that we stop using all or some of your personal data, or that we limit (restrict) our use of your data. This includes objecting to use of personal data that is based on legitimate interests. If we process your personal data for direct marketing purposes, we will stop such processing without exception following the receipt of such a request from you. But, in other cases we may continue to process data following such an objection or request to the extent required or permitted by law.
Revoking Consent
You have the right to withdraw your consent at any time, after which we will stop any processing of your data for such purposes. Specifically, you can withdraw your consent to direct marketing by following the “unsubscribe” link or contacting us in accordance with Section 6 (Contacts) below.
Complaints
If you believe we have violated your rights you may lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus) via their website. Nevertheless, we kindly ask you to first contact us to see if we can resolve your issue amicably.
You can independently access, delete, correct, or change some of your personal data in your account settings.
If you would like to exercise the rights above, please contact us, as specified in Section 6 (Contacts). We will aim to respond to you within one month. In some cases, we may need to ask for additional information before we are able to disclose any data to you.
5. THE SAFETY AND SECURITY OF DATA
No IT system or online communication is completely safe, but we do our best to ensure the security of your personal data. We take technical, organisational, and legal measures, including, where suitable, the employment of encryption, to ensure that your personal data are protected from unauthorised or accidental access, deletion, modification, blocking, copying and dissemination.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
6. CONTACTS
If you have any questions regarding this Policy or how we process your personal data, please contact us:
- by email: team@metapublishing.io; or
- by mail: Cyprus, Aigaiuo 83/104, Lakatamia 2302, Nicosia (POSTMETA GAMES LTD).
Please, specify your name and other relevant information necessary for the full and complete consideration of your request.
Last update: August 20, 2026